Change My Electronic Funds Transfer (EFT)/Direct Deposit
Introduction
This guide provides the procedures for Retirees to change or update their
bank account information in Direct Access (DA) for the delivery of their
retired/annuitant pay.
Discussion
This application gives you the ability to update Direct Deposit for your
Net Pay.
• If you already have Direct Deposit, you will be able to change bank and
account information when you change banks.
• If you are currently receiving a paper check, you will be able to convert
to Direct Deposit by adding a bank to your profile and electing to have
your Net Pay deposited in an account at that bank.
You will NOT be able to:
• Change from Direct Deposit to receiving a paper check.
• Change direct deposit information for allotments – you will only be
able to change direct deposit information for your Net Pay. To change
an allotment, see Change My Voluntary Deductions guide.
• If you currently have a savings allotment, you cannot change your
Direct Deposit to the same account.
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Account and
Bank
Routing/Bank
ID Numbers
You can obtain your Account and Bank Routing numbers from one of
your checks (as shown below) or from your financial institution.
Field
Description
1
Transit/Bank Routing Number
2
Account Number – entered as “9876543”. No spaces are allowed. If dashes
are indicated, they may be entered
3
Account Title – must include the employee name
4
Financial Institution Name
Note: If your check or shared draft includes "payable through" under the
bank name, contact the financial institution to help obtain the correct Bank ID
number for Direct Deposit processing.
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Information
Log into DA Self Service at Direct Access Self Service Sign In.
Procedure
See below.
Step
Action
1
Select Retiree Self Service from the My Homepage drop-down.
NOTE: Some Retirees may have more than one user access; in which case, you
will need to select the Member Self Service tile to view the Self Service menu.
1.5
Select the Change My EFT/Direct Deposit option.
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Procedure,
continued
Step
Action
2
The EFT/Direct Deposit page will display with the current information. To
change/update the bank information, click Edit.
Note: If the current payment method is Wire Transfer, the Edit button will not
be accessible. You must contact PPC Customer Care at 1-866-772-8724 or 785-
339-2200 to make any changes to your payment method.
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Procedure,
continued
Step
Action
3
The EFT/Direct Deposit page will display. Select Checking or Savings from
the drop-down menu.
NOTE: Any saved changes to your direct deposit account will be effective the
date shown on the page.
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Procedure,
continued
Step
Action
4
Enter the 9-digit Routing Number and press the Tab key. The Bank Name will
populate with your financial institution’s name.
Note: If the number you entered does not match a valid number in the database,
you will receive an error message after pressing the Tab key. Click OK and ensure
you have typed the number correctly. If it is correct, contact your financial
institution to verify the ability to receive Treasury payments. If the institution
verifies the routing number, contact PPC Customer Care for assistance.
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Procedure,
continued
Step
Action
5
Enter the Account Number (account number may not exceed 17 characters;
letters, numbers, and hyphens may be used but NO spaces). Ensure this
information is entered correctly. Once you have verified all the information is
correct, click Save.
Remember: The page displays when the EFT/Direct Deposit change will take
effect based on the date you save the change.
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Procedure,
continued
Step
Action
6
If you specify the same account that is currently used for a savings allotment,
you will receive an error message, click OK. If you want to cancel your savings
allotment and have all your net pay go to a single account, contact PPC
Customer Care.
7
A Save Confirmation message will display. Click Return to Homepage.
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